Installation and Troubleshooting

Explanation of the Hasp key

POSSUMweb is currently protected by a licensing scheme developed by Aladdin Knowledge Systems. It is able to use a single-user (local) dongle protection or a USB stick like device. Alternatively, there is a network floating license option for institution license, which requires a HASP HL Network key and driver to be installed on one of the hosts in your local area network. If you need more information about the HASP, please refer to this link : http://www.aladdin.com/hasp/default.aspx

For your information, here is an explanation of how the USB key works on your network:

When hardware-based Product Activation is chosen, the software is activated and can be used in accordance with the license terms only after a HASP HL key is connected to the end-user's PC. Sentinel HASP's innovative LicenseOnChip technology securely stores the license and its terms on the HASP HL key. Software protected with a HASP HL key can also be purchased and delivered over the internet with Sentinel HASP Product Activation. The end user can then immediately begin using the software, while waiting for the physical HASP HL key to arrive.

You can plug the network key to any of the network connected workstation, server or USB hub. The software is smart enough to locate the hardware usb on your network subnet. Thus, you don't really need to put the key on the installed workstation. For example, if you decided to put the key on the USB hub, all the installed computers will communicate with the network security usb key via the USB hub network connection.

For your information, an offsite user will be able to utilise the network key license model via VPN connection back to your organisation's network. If VPN is not an option, the only option will be a standalone key.

How do users reach the database?

POSSUMweb software is designed based on the client-server model. Thus, the POSSUMweb software on the client side will fetch data straight from the central server after the user successfully passed the authentication layer on the server. Each user will be given a unique account id and password. Usually this unique account is the same as contact email.

System requirements:

  • Windows operating environment (Windows XP service pack 3 and above. Support on Windows 7)
  • Runs natively in 32 bit environment but it can be installed on 64bit environment.
  • Can run on Mac environment with virtualisation technology (running in windows environment). Highly recommend Mac Parallel. It provides user native experience.
  • Requires Microsoft .Net Framework 2.0 to be installed. This component is delivered with the software.
  • Requires installation of the HASP hardware driver. This component is delivered with the software.


      • Installation instruction via installation package:

      Make sure the HASP USB key is not attach to your computer during the installation process!

      • 1. Download the installer package
      • 2. Unzip the installer package
      • 3. Execute via double click on InstallDriver.bat within the [HASPRuntime] folder. This will start the driver installation process for the security key. Once the installation is done, you can proceed to step 3. This process actually installs the HASP USB key driver to your computer.
      • 4. Execute via double click setup.exe within package folder. This will install the POSSUMweb Application
      • 5. POSSUMweb is ready to use. If you having technical difficulty during the above installation process, please refer to the below manual installation/troubleshooting instructions.

      For standalone license: Please attach your security usb key on the computer you install the application on.

      For network license: Please attach your security usb key on any computer or USB switch within your network.



      Manual installation/troubleshooting instruction

      How to install HASP driver manually
      Copy the "haspdinst-30day.exe" from the possum installer zip file to C:\ Go to command prompt application. If you have trouble locating the application, please follow the screen dump that we attached on this email. First go to search textbox and type "cmd" and press ENTER. A command prompt application will be popup like it shown on the attached image. Execute the following commands within the command prompt application:

      • Type "cd c:\" and hit enter.
      • Then type "haspdinst-30day.exe -i" or "haspdinst-30day.exe -fi" and hit enter. "fi" flag means force install.
      • Another popup windows will be appear and installation driver will be carried out.
      • Once the above instruction has been completed, try to execute the POSSUMweb application again.

      Error: 33 or issue with HASP License Manager

      • Locate the file Sentinel HASP License Manager (run 'services.msc')
      • If the LM has stopped or is not running try to restart it manually then change to automatically running

      How to remove HASP key driver completely from your system

      • Copy the haspdinst-30day.exe to your c:\ drive
      • Run CMD command and type "cd c:\" and hit enter
      • Execute "haspdinst-30day.exe -fr". This will force remove the driver
      • Execute "haspdinst-30day.exe -purge". This will clear everything related to HASP in your registry

      How to connect to HASP manager console to monitor the license usage locally?

      Use any internet browser and type "http://localhost:1947"

      There are no IMAGES when I use POSSUMweb. There is a permission error when you try to access PossumWeb image library

      Here is the solution:

      • GO to the POSSUMweb installation folder
      • Click right on the images.db3
      • Grant the {localmachine}\users ALLOW read & execute and read under permission. Normally, the installer will setup for the user automatically but sometimes the IT department may have to override the permission.

      Why is it that I still cannot install my HASP driver or POSSUMweb even when I follow all the above instructions?

      Make sure your local antivirus software, firewall software or any custom 3rd party software blocking software is not blocking your installation process. From our IT support team's experience, all the issues related to the installation process have been due to security settings or corporate IT policy on your organisation. Thus, please consult your IT department.

      How to upgrade my Possum Image Library?

      Here are the solution:

      • Request a image library download link via email to possum@mcri.edu.au
      • Download the image library file. It is in ZIP format
      • Close your PossumWeb application if you running
      • Unzip the downloaded file and replace the original images.db3 with the new downloaded file that located on your installation directory. e.g "C:\Program Files (x86)\POSSUM Web"
      • Finish